Privacy Policy


The website is operated by Galloway Community Group CIC, Registered Company number SC647930.

Safeguarding your privacy as a user of this website is important to us. Below we will set out what data we collect, how we manage it and how this may affect you. Please contact us at [email protected] if you have any questions or problems regarding this Privacy Statement or your Personal Data and we will be happy to assist you.

By using this site or/and our services, you consent to the processing of your Personal Data as described in this Privacy Policy.

Please be aware that this statement applies to this website only, and our on-line ticket agency, The Ticket Sellers (TTS) has its own Privacy Policy. They have agreed that your details will not be used to advertise any other events through their website unless you tick the box to choose this preference.


If you are a member of our newsletter mailing list, we will collect and hold certain Personal Data about you when you register. The Personal Data collected by us will include your name and e-mail address. If you would like to unsubscribe to our mailing list you can email us at [email protected] or you can select to opt-out button on the mailout itself. We only use our mailing list to keep you updated with Eden Festival news and will never sell your email addresses to other companies.

You may give us your personal Data via the ‘Get Involved’ Page in order to volunteer or perform at the festival, this may be done via ‘Eventree’ which is embedded into the Website, Eventree have their own Privacy Statement you can read here.

We may automatically collect information about your visits to our Website, such as browsing patterns. This information is used to analyse, manage and develop the Website. Cookies are also used within the website to allow us to collect information about how you use the Website. Please see our Cookies Policy for more information.


Our ticket agents, TheTicketSellers collect personal data from you when you purchase tickets, we are given access to this data in order to contact you about information regarding the event as well as to help with the operational planning of the event, i.e. how many buses to organise from a certain city.

Cloudhouses Ltd are the festivals dedicated Glamping provider, personal data that you provide them when booking may be shared with us to allow for us to plan the correct infrastructure on site. Tuned in travel Ltd provide dedicated private coaches from across Scotland, again we may share your personal data with them in order to provide you the best possible service.

If you have given us your details on the ‘Get Involved’ page on the website, it may be the case that a trusted individual or group will be given your Personal Data for the purpose of which you have applied to the page only.

The Website may make available forums and message boards as well as links to Eden Festival social media platforms. Please remember that any Personal Data that you disclose in these areas of the Website becomes public information and you should think carefully before deciding to disclose any information on them.

We may use service providers to process data, develop and manage our website, host our website, and to help us understand how you use our website. We will only work with service providers that comply to all applicable privacy laws, the companies we work with: Eventree, The Ticket Sellers, Facebook, Google, Instagram, Mailchimp and Survey Monkey.


We do our best to keep your Personal Data safe and use safe protocols for communication and transferring data. We will only share your data for the purpose described in this Policy. We will do everything we reasonably can to prevent security breaches and to notify authorities should any breaches occur.


In accord with relevant data protection legislation, we will not retain your information for longer than is necessary for the purposes listed above and to deal with any complaint or dispute you may have.


Under data protection legislation, you have the following rights with respect to your information;

  • The right to be informed about the information we hold about you
  • The right of access to the information we hold about you
  • The right to have any errors rectified
  • The right to withdraw consent (where consent is the basis of processing)
  • The right to object to processing

Please contact us using the contact details above if you have any questions about the information we hold, how we use it or how to exercise these rights.


This Privacy Statement is subject to change at any time. This Privacy Statement is part of the Website Terms and Conditions (the “Conditions”) and all defined terms shall have the same meaning as those in the Conditions. Changes last updated 28.11.20

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